Users testing BBDM efforts and CRM Events cannot receive emails and are showing as Opt-out in BBIS Messages report.

Users testing emails through BBDM efforts and CRM Event Invites do not receive emails. When viewing the Messages "not sent" report in BBIS, the users' emails show as Opt-out.  However, if you create a constituent-based listed in BBIS and send a regular Message from BBIS instead of DM/Event Invites, the message is sent and received. 
We are currently evaluating this issue for a fix in a future service pack. 

Steps to Duplicate

1. Send an email with the Communications preferences part Through BBDM, CRM Event or BBIS to email address
2. Open email
3. Forward email to another email address
4. Open forwarded email
5. Click the Communications preferences link
6. Select to Globally opt-out and Submit
7. Navigate to Constituent record email address is associated with.
8. Notice "No email" Solicit code
9. Attempt to send DM email to original address again
10. Go to Messages in BBIS and view report for email notice email address is Opt-out
11. Remove the Solicit code from the Constituent record
12 Repeat steps 9-10 and notice that email address will still show as Opt-out and will not receive emails, even though solicit code was removed in step 11


 Blackbaud CRM

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.