Users testing emails through BBDM efforts and CRM Event Invites do not receive emails. When viewing the Messages "not sent" report in BBIS, the users' emails show as Opt-out. However, if you create a constituent-based listed in BBIS and send a regular Message from BBIS instead of DM/Event Invites, the message is sent and received.
We are currently evaluating this issue for a fix in a future service pack.
Steps to Duplicate
1. Send an email with the Communications preferences part Through BBDM, CRM Event or BBIS to email address 2. Open email 3. Forward email to another email address 4. Open forwarded email 5. Click the Communications preferences link 6. Select to Globally opt-out and Submit 7. Navigate to Constituent record email address is associated with. 8. Notice "No email" Solicit code 9. Attempt to send DM email to original address again 10. Go to Messages in BBIS and view report for email notice email address is Opt-out 11. Remove the Solicit code from the Constituent record 12 Repeat steps 9-10 and notice that email address will still show as Opt-out and will not receive emails, even though solicit code was removed in step 11