Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
In order to message students from the directory users must have some type of affiliation with those records. Even with the platform manager role, users still need to have an affiliation with the students that they are trying to contact.
To give a user (other than a teacher) the ability to message students in a student directory you can create an advisory group and add the user as an advisor. Then, load the students into the group.