Contacting Blackbaud Customer Support
If you are experiencing issues with your product, we encourage you to first access:
Self Help:
  • Knowledgebase, an easy self-help site that includes product documentation (user guides, help files, system requirements), YouTube videos, and articles written by support analysts about the questions they're asked and answers they provide.
  • Blackbaud Community - Connect with your peers and find helpful hints as well as resources such as documentation
  • If you require further technical assistance, the Blackbaud Customer Support team is available Monday through Friday from 8:30am to 8pm (ET) and can be contacted in any of the following ways:
Please contact us with the customer support number for GIFTS listed at which will always have the most up to date information.