BBIS Email Message Reports show that all messages were both not sent and bounced.

When looking at the BBIS Email Report following Email Messges being sent out, you might notice that the report indicates that messages included in the "Sent" reports may show that they were undeliverable due to prior reports of spam from the recipient address.  
This occurs when the email address, or its controlling email domain, previously reported email as spam.    When an email is reported as spam, our email services block it at the server level to prevent further deliveries to the reporting address.  For more information on this system, reference our Email Services Documentation.  

There is no way currently to track spam complaints in the BBIS or CRM application.  To the application, the email was sent and blocked at the server level; thus it is accurate to include such addresses in counts of sent messages.   There is an idea currently filed to add tracking for this to CRM and BBIS.  To add your vote, access the link here: https://bbcrm.ideas.aha.io/ideas/BBIS-I-64

Steps to Duplicate

1) Send an email message from BBIS
2) After the job is completed, view the report.
3) Notice that all the email messages show as being both not sent and bounced.

Environment

 Blackbaud Internet Solutions
 4.0
 4.0.172.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.