Incorrect Total Displays for Lifetime Giving in Webview

Total Giving in NXT webview does not match total from database view.
Review how constituent giving is configured here. If the totals do not match the calculations outlined in our documentation please contact Blackbaud Customer Support with the following information:

1. Does this behavior occur for all or only a select few records? Please provide us with some examples.
2. Does this occur for multiple users on multiple browsers?
3. Navigate to the gift records in database view. Open some of the gift and ensure the donor does not soft credit themselves on the donation(s).

Steps to Duplicate

1. View affected record in database view.
2. View affected record in webview.
3. Totals do not match in accordance with what gifts are counted according to this article.

Environment

 Raiser's Edge
 7.96
 RENXT

Was this article helpful?