Invalid Accounts missing Bounce Information

When viewing email addresses listed under Invalid Accounts, the bounce detail information is missing. 

Article Number: 112418

Products:

  • Blackbaud_NetCommunity_BBNC
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Log in to NetCommunity
  2. Navigate to Email>Invalid Accounts
  3. Click the Pencil icon next to an email address
  • Note: no bounce information is listed

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