Invalid Accounts missing Bounce Information

When viewing email addresses listed under Invalid Accounts, the bounce detail information is missing.

Article Number: 112418

Products:

Blackbaud_NetCommunity_BBNC

This issue was caused by a delay in communication between our email reporting services and the Blackbaud NetCommunity website. The issue has since been resolved and all bounce information is reporting as expected.

Steps to Duplicate

Log in to NetCommunity
Navigate to Email>Invalid Accounts
Click the Pencil icon next to an email address

Note: no bounce information is listed

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