Invalid Accounts missing Bounce Information

When viewing email addresses listed under Invalid Accounts, the bounce detail information is missing. 

Article Number: 112418

Products:

  • Blackbaud_NetCommunity_BBNC
This issue was caused by a delay in communication between our email reporting services and the Blackbaud NetCommunity website. The issue has since been resolved and all bounce information is reporting as expected.

Steps to Duplicate

  1. Log in to NetCommunity
  2. Navigate to Email>Invalid Accounts
  3. Click the Pencil icon next to an email address
  • Note: no bounce information is listed

Was this article helpful?

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!