Why am I getting a message saying my email address is invalid when logging into the IGAM application website?

New applicants are trying to create a login account on the Foundation's application website and they receive the message that their email address is invalid.
When applicants get that invalid email address message when attempting to create a new login account, this is almost always because they already have an account created under that email address.  They should then try the forgot password link using the same email address.  The system will send them a new password and they can proceed to login with the email and new password.
 

Environment

 FIMS

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