Tiles disappear when editing constituent record in Chrome

Tiles disappear on constituent records when editing information, such as Address, Phone and Email, when using Chrome version 60.0.3112.90. You may also find when scrolling through the address, phone, or email fields that they tiles disappear.
This issue has been resolved. If you experience this, please chat with support to provide the exact steps that were taken.
 

Steps to Duplicate

  1. Log into Altru using Chrome version 60.0.3112.90
  2. Navigate to any Constituent record
  3. Click the pencil icon on any of the tiles, such as Addresses
  4. Tile disappears

Environment

 Chrome
 60.0.3112.90
 Altru Arts & Cultural
 Yes
 4.96
 4.98

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.