Newly created Sphere user is unable to log into Sphere with correct login credentials

After creating a new Sphere user, you are unable to log in or are receiving an error that the password is invalid. 
Chat with Support and reference the article. Please provide the following:
  • Username of the new user
  • Name of the new user

Steps to Duplicate

1. Created a new sphere user
2. Log into www.kintera.com 
3. Enter new username and password
4. Click Login 

Result: The page refreshes and loops back to the login screen or an error message appears. 
 

Environment

 Blackbaud Sphere

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