Daily Sales tries to refund the order discount amount when I apply a Guest Pass

When running a transaction in daily sales that has an Order Discount, you may notice that if you apply a Guest Pass, the discount will become an overage.
This issue has been resolved in version 5.0. All sites have been updated in April 2018. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. First, we should make the discount. Go to Tickets>Ticket and merchandise Discounts.
  2. Click Add and select Standard.
  3. Choose for the Discount to Apply to Orders. It doesn't matter if the discount is applied Manually or Automatically.
  4. Click the Availability tab. Under Restrict Discount to Memberships, select a membership.
  5. Save the Discount. Search for a constituent that's a member of the proper program. 
  6. In the constituent record, click the Guest Passes Tab and add 1 guest pass to the constituent record.
  7. Go to Sales>Daily Sales and search for the constituent we used earlier.
  8. Add a Daily Admission Ticket to the sale. Make sure our discount has applied.
  9. Click Apply Pass at the top right. See that there is now an amount equal to what was discounted now labeled as an overage. 
  10. If you click the Guest pass and click Delete, the overage will deduct from the sale. If you add the guest pass back, the overage will be equal to 2x the Discount. You can continue to repeat to raise this overage.


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