After processing event registrations in the plugin, you notice the constituent's Title shows in the First Name Field and the First Name shows in the Middle Name Field. You want to know why the fields are not in their proper areas.
Fill out an event registration form, with a shortened first name for the registrant information, the title field, and using a full name for the billing info. For example, Mr. Jon Smith is the guest, and Jonathon Smith is the card holder. When in the plugin, we reject the Title and long First Name of Jonathon. After processing the transaction, and opening up the participant information in the batch, we see that the Title has been added to the First Name Field and the First Name has been transferred to the Middle Name Field.
When you register for an event on NetCommunity with guest information and process the transaction on the NetCommunity plugin on RE then when you view the guest record the mapping of the title, first name and surname are incorrect. The mapping incorrectly displays the first name as the title, middle name as the first name however the surname is fine.
Typically, this is the result of a corrupt event registration form. Often, the event registration form may have been copied many times. To resolve, create a brand new event registration form part. Do not copy the event registration form.
If the behavior is persistent after creating a new event form, check the version of NetCommunity and confirm all components are on a matching version, preferably the latest version.
Steps to Duplicate
One known steps to duplicate for event transactions:
Navigate to the event registration page
Enter quantity 1 (or more) and click Continue
For the Registrant Information, enter Mr. Jon Smith, and other guests you may have chosen, depending on the quantity
Fill out Payment Information, specifying a different name, for example Jonathon Smith, and click Submit
Open the plugin in RE
Click the Event Registration link
Select the event registration to process
If you created a new constituent, click Create New and Edit
If you are linking to an existing constituent, click Find Constituent and link
When the option to choose which profile updates to keep, reject Title and First Name
Click Save & Close
Click Yes, you want to reject remaining updates
Click Process Transaction
When the batch is up, select your row in the batch
Select Gift>Links>Event>Registration Fees
Select a gust and click Open participant
Click the ellipses next to the Registrant
Note: First Name shows the Title from step 3 and Middle Name shows the Name from Step 3.
After you commit the batch,you’ll see the same information when opening the event record.
Another scenario of steps to duplicate: On form:
Navigate to your event page
Enter a quantity of 2 for the Individual registration and click Continue
Enter required fields, including the Title Field.
Note: Ensure the Main Registrant and Guest registrant have different names
Note: Ensure that you are using existing Constituent information from RE for the paying registrant. The issue will not occur if you create a new constituent.
Open Raiser's Edge
Open the NetCommunity plugin
Click the Event Registrations Link
Link the constituent in the plugin or create new
Click process transaction
Click Ok on the prompt for no fees
Open Records>Events>Open the Event test for duplicating title - first name mapping
Select the Participants tab
Double click to open your Participant
Click the guests button
Double click to open the guests.
Note: guest has Title in First name and First Name in Middle Name
For a 2 x 2 ticket (example, Couple ticket for 2 couples) the result is: Ticket 1 a: Expected Ticket 1 b: Unexpected Ticket 2a: Unexpected Ticket 2b: Expected
For a 2 x 1 ticket (example, registration unit has 1, but 2 tickets are purchased) Ticket 1a: expected Ticket 1b: unexpected (guest record)