While attempting to run different reports in Altru you may receive this error message: An error has occurred during report processing. (rsProcessingAborted) An error occurred within the report server database. This may be due to a connection failure, timeout, or low disk condition within the database. (rsReportServerDatabaseError) For more information about this error navigate to the report server on the local server machine, or enable remote servers. You may experience this error message when running the closed drawer report, event attendance report, or program revenue report,
If you experience this issue, chat with support with the following information so support can work with internal hosting administrators to correct the issue:
The exact steps to duplicate the issue (click by click).
Steps to Duplicate
Click Sales > Close drawer > Save
Click Yes, when Altru ask if you would like to submit the drawer
Click view report
This issue also happens when attempting to run the event attendance report and program revenue report