Sorry, something went wrong. Try again in a few minutes when viewing the prospect management tile in Raiser's Edge NXT

When viewing the Prospect management tile in Raiser's Edge NXT, the message "Sorry, something went wrong. Try again in a few minutes." is displayed.
This is due to the RE:Search module not being available or unlocked in the Database view of The Raiser's Edge.
We are currently evaluating this issue and will update this article  when we have more information

Steps to Duplicate

  1. Log into Raiser's Edge NXT
  2. Open a Constituent record
  3. Expand the Prospect management tile to reveal the message

Environment

 Raiser's Edge
 7.96

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.