First, when entering the gift, make sure that you are assigning recognition credits (also known as soft credits) to the constituents you would like to credit or would like to send a letter to: I need to add or edit the recognition/soft credits on a gift

You have two options to produce the letter to the recognition recipient:

Option 1: Include recognition recipients in the Acknowledgements process
The Donor Acknowledgements process allows you to create separate acknowledgement letters for all constituents that received recognition credit for a gift. To enable this:
  1. Go to Marketing and Communications
  2. Under Donor relations, click Acknowledgements
  3. Beside Processing Options, click Edit.
  4. Check the box to Include recognition recipients
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  5. Click Save.
Note: This setting produces one letter for each recognition recipient (all individuals, organizations, and households) and does not consolidate one letter per household. However, when you use this setting, Altru will track that all of these constituents received acknowledgement letters for the gift which will be visible from the Letters Tab on the gift and the Communications Tab on all of the constituent records.

Option 2: Create a second page within your letter to acknowledge a recognition recipient
If you do not want to use the "Include recognition recipients" option, you can also configure your acknowledgement process to output the information (name, address, addressee, salutation) of a recognition recipient. You could use this information to create a second page to your acknowledgement letter with the information for the credited constituent.
  1. Go to Marketing and Communications
  2. Under Donor relations, click Acknowledgements
  3. Click the drop down arrows beside any letter in your Acknowledgements process, click Edit
  4. A new window will appear. First, we will add fields for the recognition recipient's information (name, address, and addressee). To do this, scroll down to "Select recipient information to use to personalize your letter" and click Edit.
  5. A new window will appear. In right column "Selected Fields," highlight Revenue.
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  6. Next, in the left column, "Browse for fields in," expand Revenue Marketing, then expand Revenue, then expand Application Details.
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  7. In the left column, scroll down and expand Revenue Recognition Credits. Next, highlight Constituent. This node will contain all of the constituent information you need about the constituents who received recognition credit: User-added image
  8. In the middle column, drag a Name to the Selected fields area.
  9. An export criteria screen will pop. In this window, specify the following:
    1. First, under "For each record in the revenue node enter the number of related records from the application details node to export," which is asking how many applications you would like to export for each piece of revenue. Generally unless you have many split gifts, you will leave this at 1. User-added image
    2. Under "Sort," choose how you'd like to order how Altru outputs the splits. If you have chosen 1 in the previous step, you can leave the option at: <no specific order>. User-added image
    3. Under "Filter," choose if you'd like to only output specific types of revenue. To output only donations/gifts, choose "Selected Application Details," then drag "Type" to Include records where. Set the type to be equal to Gift. 
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    4. Click OK.
  10. When you click OK, another export criteria screen will pop. In this window, specify the following:
    1. First, under " For each record in the application details node enter the number of related records from the revenue recognition credits node to export," which is asking how many recognition credits you would like to export for each gift. Under Number to export, choose 1. User-added image
    2. Under "Sort," choose how you'd like to order how Altru outputs the recognition credits. If you have chosen 1 in the previous step, you can leave the option at: <no specific order>User-added image.
    3. Under "Filter," choose if you'd like to only output a specific type of recognition credit. Typically, we will want to make sure that we are not outputting the information for the donor, but rather someone who received another type of credit. To do this, choose Selected revenue recognition credits, then drag Type to Include records where. Set this to be equal to or one of the recognition credit types you would have assigned to a non-donor. In this example, we are outputting anyone who received a Soft Credit: User-added image
    4. Click OK.
  11. In the left column, expand Constituent and output any additional details needed to mail to this constituent. Here are some examples of fields you may need:
    1. Address(Primary)\Address
    2. Address(Primary)\City
    3. Address(Primary)\State abbreviation
    4. Address(Primary)\ZIP
    5. Address(Primary)\Country
    6. Addressee and Salutation\Primary addressee
    7. Addressee and Salutation\Primary salutation
  12. In the right column, use the pencil icon to rename some of these fields. Here is what the final "Selected Fields area" will look like:
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  13. Lastly, in this screen, go to the Column Order Tab at the top. Ensure these fields appear in a logical order. If not, highlight the field and use the blue up and down arrows to re-arrange the fields as needed.
  14. Click Save and Close to save the changes you made to the fields.
  15. (Optional) If you would like to merge letters (for example, if you a letter dedicated to Donor Advised Funds), you can add these fields in a new page in the Letter Content Editor:
    1. Scroll down to "Write Your Letters Content" and click Edit
    2. Use the regular fields like "Addressee," "Address," City," etc. to build your letter to the donor.
    3. Click the Page Break icon to start a new page for your letter to the recognition credit recipient: User-added image
    4. Once the page break is inserted, add Merge Fields from the merge fields drop down to create your letter: User-added image
    5. Click OK when your finished with your letter to save.
  16. Click Next
  17. Click Finish and Close to finalize all of your changes to the acknowledgement process.