Step #1: Confirm if there is another patron with this same email address on file:
- Navigate to Analysis, then click on Information library
- Click to Add an ad-hoc query
- Select the source view of Constituents and click OK
- In the left column, select Online Information. From the middle column, drag Username into Include records where. Set this Equal to the Email address you are trying to add.
- Click Preview Results
- If there are any records appear in your results, you will need to edit the email address on that record's Online info tab, or merge the two constituents if these are duplicate records.
- At top right of your web forms, have patron click Register
- Enter new email and password to create account