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When you are trying to add or edit an email address on the Online tab of a record, you receive the error: A user with that email address already exists. Please check the information for accuracy or enter a different email address. You may also receive this error after merging two records and trying to correct the email on the online tab to the email on the source record
Article Number: 112891
Products:
This can happen as a result of a duplicate record with that email address or after a record merge has occurred and the source record was deleted. You can remove the email address from their online tab, then you will be able to either create a new account for them using the desired email address and email them a temporary password, or have them create a new account
