Quantity sold on Merchandise Sales report shows negative amount after partial refund

After creating a partial refund, when attempting to refund order a second time, the quantity sold on Merchandise Sales report updates even though second refund does not complete.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Navigate to Daily Sales
  2. Sell yourself any merchandise item (ex: 20 shirts)
  3. Navigate to Merchandise
  4. Run Merchandise Sales Report with Date set to Today and see Quantity sold is 20
  5. Navigate to the Sales order
  6. Underneath Tasks, click Refund order
  7. On refund screen, un-click 5 of the items
  8. Click Refund
  9. Click Yes to message, "Do you want to add the refunded merchandise items back to inventory?"
  10. Navigate to Merchandise
  11. Run Merchandise Sales Report with Date set to Today and see Quantity sold is 5
  12. Navigate to the Sales order
  13. Underneath Tasks, click Refund order
  14. On refund screen, click Refund
  15. Click Yes to message, "Do you want to add the refunded merchandise items back to inventory?"
  16. Receive error, "Data could not be saved. The given merchandise item has already been returned."
  17. Click OK
  18. Navigate to Merchandise
  19. Run Merchandise Sales Report with Date set to Today and see Quantity sold is now -15

Was this article helpful?