My applicant was working on an Application and had begun working on their Outcomes. When they tried to log in, they cleared their cache as they ran into some issues, but they did eventually log into the Outcomes Portal. Once they did, all of their past applications appeared to be wiped away. What happened to their account and how can we recover these applications?
The reason the account appears deleted is due to a software Bug which has already been resolved - what was occurring to users with an account on grantrequest.com was that, when signing up on portal.blackbaudoutcomes.com, there was an extremely small chance that their account would be deleted.
The accounts can be restored with assistance from Blackbaud Customer Support and we can further reassure that this issue will not reoccur moving forward. Be aware that the occurrence of this issue is extremely rare as only three reports of this behavior came our way before the Bug was fixed.
If you suspect your applicant's account may have been deleted when they took steps to create their Outcomes account, please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information.