The reason the account appears deleted is due to a software Bug which has already been resolved - what was occurring to users with an account on was that, when signing up on, there was an extremely small chance that their account would be deleted.

The accounts can be restored with assistance from Blackbaud Customer Support and we can further reassure that this issue will not reoccur moving forward. Be aware that the occurrence of this issue is extremely rare as only three reports of this behavior came our way before the Bug was fixed.

Please reach out to Blackbaud Customer Support at 877-704-3343 between Monday and Friday, 8:30am-8:00pm EST or create a case through Case Central if you suspect your applicant's account may have been deleted when they took steps to create their Outcomes account so that we can take a closer look.