Email address on household record not updated when primary member's email is updated

When adding a new email address for the primary member of a household, the expectation is that this also updates the Household's primary email address (similar to how the primary "add phone" and "add address" forms function). 
This has been resolved. Please download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Steps to Duplicate

1. Go to a primary member of a household record
2. In the Contact Information tab click the edit/pencil button
3. In the 'edit email address' window, select type: 'Email-Primary' and enter a new email address, then check the check boxes 'Set as primary email address' and 'Copy email address to household members'.
4. Click save
5. Go to household record\Contact tab and note that the primary email added on the primary member's record being has not updated to the new primary email address.


 Blackbaud CRM

Was this article helpful?