NXT Outlook Integration linking to US chat support

When clicking on the 'Chat' option from within the NXT Outlook integration add-in, UK-based organisations are routed through to US chat support.
We are currently evaluating this issue and will update this article with further information.

Steps to Duplicate

1) Open an incoming email in either the hosted version of Outlook or a local copy of Outlook
2) Click on the 'Blackbaud Integration' icon
3) Click on the green 'Help' icon
4) Click on 'Chat' at the bottom of the help section
5) Chat is routed through to the US chat support team

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