At the time, Altru cannot track balances of store credits or gift cards automatically. If you would like to see this implemented in a future release, we have an idea on our Community regarding this. Our Product Management team uses a variety of methods to determine new features in Altru, and the ideas in the Community is one way they do this, so your vote helps Product Management prioritize the new features that we put into the product.

We can manually track the constituent's balance by creating a Note on their Constituent record that will then display in Daily Sales alerting ticket sellers that they have a balance that can be applied to their order. You will need to use an 'other' payment method to apply this credit to the order, and the ticket seller will need to manually edit the note to accurately reflect the constituent's remaining balance should they have one.

Step 1: Add a Note to the Constituent's Record and Configure this note to Display in Daily Sales
  1. Search and Select the Constituent's Record
  2. Navigate to the Documentation and Interactions tab, Click the Constituent Documentation Section
  3. Click Add Note
    1. Choose the Type
    2. Enter a Title
    3. Enter the Date
    4. Choose the Author
    5. Write the Note 
    6. Click Save 
      User-added image
  4. Click Add Notification
  5. Mark the Box 'Display in Daily Sales' 
  6. Click Save
    User-added image
Step 2: After a Purchase is made, Edit the Note to reflect the updated balance
  1. Search and Select the Constituent's Record
  2. Navigate to the Documentation and Interactions tab, Click the Constituent Documentation Section
  3. Click the arrows to the left of the note, Click Edit
  4. Adjust the Balance that is displayed in the Note
  5. Click Save 
    User-added image
If you would like to create a certain 'other' method to track these credits, please reference: How to add other payment methods in Altru?