Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
This can happen if you are not displaying the Applicant address fields on the Inquiry Form. These would need to be showing on your form in order for an address to be added to a Candidate.
To check this, you'd edit your Inquiry Form in > onBoard > Settings > Inquiry Forms and make sure the address fields on the Applicant block are set to Show.