To account for this, check the following:
- Have the new ResearchPoint check their Spam folder in whatever email client they use
- Direct your IT group to wholesale whitelist the BlackbaudOnDemand.com domain in your spam appliance, application or email environment
- Direct your IT group to configure spam appliance rules to allow mail from DoNotReply@BlackbaudOnDemand.com
If your email system administrator or spam appliance vendor requires a sample of the message to account for its origin, you may send them an email invite from ResearchPoint to another domain other than your own or to a 3rd party provider such as Gmail, Yahoo or Outlook.com. All invite messages have a complete SMTP header on them which may be used to configure spam appliances and applications appropriately.
PLEASE NOTE: Blackbaud does not support firewalls & spam appliances, nor are we able to assist with configurations and changes to them. If you require assistance with this, please contact the appropriate vendor for support.