Error: This RE constituent is already linked to NetCommunity user: XXX when processing Email Signup transaction

When processing an Email Signup transaction through the NetCommunity plugin within The Raiser's Edge, you may receive the error "This RE constituent is already linked to NetCommunity user: XXX" when the constituent record is linked to a NetCommunity user.

Article Number: 113311

Products:

  • Blackbaud_NetCommunity_BBNC
  • Raiser_s_Edge_RE
We are currently evaluating this issue and will update this article when we have more information.

Workaround:
 
  1. Choose to create a new constituent record and process this transaction to the new record
  2. Merge the new constituent record with the updated email information into the existing constituent record

Environment

 Blackbaud NetCommunity
 7.1

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