When creating a conditional mail merge for Donor Acknowledgement Letter and the conditional field is Benefit Description, the letters cannot be edited later because the "this value" appears as a date value instead of a table value.
We have evaluated this issue as a bug and we have determined it will not be addressed in the program in its current state. In this case, we believe the risks and challenges outweigh the potential benefit of resolving this issue. We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.
Steps to Duplicate
Login to The Raiser’s Edge
Go to Mail>Donor Acknowledgement Letters>New
Set a date range that includes a gift that needs acknowledged
Go to Fields to include and select Benefits Description (1)
Send to Word Merge Wizard
Select Conditional Mail Merge
Select Benefit Description as the conditional Field>Next
Click New Document
See that the “this value” is a blank field to type in (although benefits is a Table value and should be a drop down option)