When using the Transaction Manager part in BBIS, when filtering on a date to view a history of payments you may notice that some transactions are duplicated. This only occurs for transactions that are split across multiple designations.
We’re currently evaluating this issue for a fix in a future patch or service pack. In the meantime, you can opt to display custom columns in the Transaction Manager part and include the column for Designation. Once included, payments will not be duplicated when viewing the history of payments.
Steps to Duplicate
Create a Transaction Manager part in BBIS
In the part settings, select to show History of payments and keep the default columns
On a Recurring Gift in CRM, split the transaction/payment to two designations
Ensure that the constituent we are splitting the transaction on is linked to BBIS
View the page with the part on as the BBIS user, you will notice that the payments show correctly with just one (with the designation column showing)
Filter on a specific range that covers the date of the RG payment, observe again that it shows correctly
Edit the part and select to use custom columns & remove designation
View the part again
Observe the payment shows correctly
Now, filter on a date range that covers the date of the Recurring Gift payment
Observe that the transactions are duplicated with the full amount