The "Disable inactivity timeout for all non-Supervisor users" setting in Business Rules in The Raiser's Edge does NOT apply to users with Supervisor rights and users in security groups who can see Admin > Security. (Note: If your Raiser's Edge is hosted by Blackbaud, this setting does not affect the hosting inactivity timeout. This is separate from the Blackbaud Hosting Services inactivity timeouts.)

If you've checked off
"Disable inactivity timeout for all non-Supervisor users" and your Raiser's Edge users are still being timed out, then review the following to get their security settings to apply so the "Disable inactivity timeout for all non-Supervisor users" applies:

A) Ensure the disable the inactivity timeout for all non-Supervisor users is marked: 
  1. In The Raiser's Edge, click on Config in the left menu.
  2. Click on Business Rules.
  3. Click on System access options.
  4. Mark Disable inactivity timeout for all non-Supervisor users.

B) Review security group(s) to remove Admin > Security access:
  1. In The Raiser's Edge, click on Admin in the left menu.
  2. Click on Security.
  3. Under Groups, double click on a group name to open its details.
  4. In the new window under Group Privileges in the lower left, find Administration:
    • If Administration is unmarked, click Save and Close. This group does not have access to Admin > Security. Return to step 3 to review additional groups if needed.
    • If Administration is marked, highlight Administration and proceed with step 5.
  5. Click Options.
  6. In the Security Options window, scroll down to Security.
  7. Make sure that Security is unmarked.
  8. Click OK.
  9. Click Save and Close. Optionally to review additional groups, return to step 3. (NOTE: Be sure to note the revised group(s) in which to assign any user(s) for the next process below.)

C) Review security rights of affected user(s):
  1. In The Raiser's Edge, click on Admin in the left menu.
  2. Click on Security.
  3. Under Users, double click on a user name to open its details. (NOTE: Security rights cannot be edited for the Supervisor user.)
  4. In the new window under Group Assignments, mark Selected group rights.
  5. Move over appropriate security group(s) from Not a member of list to the Member of list. (NOTE: Ensure the selected groups do not have the Admin > Security access. Please refer to the previous section if this needs to be reviewed. Permission in one group will override restrictions in others.)
  6. Click Save and Close to save the changes. Optionally to review additional users, return to step 3.
  7. If the updated user is logged into The Raiser's Edge when this update is made, ask them to go to File > Exit and Sign Out, then log back into The Raiser's Edge for the new settings to take effect.