Event batch separation option causes spouses to be erroneously removed.

When a married constituent registers for an event listing their spouse as a guest, if the Event Registration uses the batch separation option, we have found that after committing both the Event Registration and Profile Update batches that the spouses are erroneously removed.  
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch 

Steps to Duplicate

Married couple in CRM, batch separation enabled. You must also have an event that allows for multiple registrations. 

Steps to duplicate: 

1. Register for an event (event reg class or new event reg form) as one constituent, include the spouse record as a guest. 

2. Download the Event Registration transaction via Web Transaction. 

3. Open the batch and make sure that both constituents are linked to records in CRM.
4. Click the "Review transactoin details".

5. Click the "Guests" tab

6. Under "Registrant" make sure that the spouse record is linked to the existing constituent.  

7. Save and close the batch. 

8. Commit the Event Batch. 

9. Review the created Constituent Update Batch

10. Commit batch, navigate to the Constituent record. 

11. Note: The records are still in a household, have a marital status of married but the spouse record was removed. 


 Blackbaud CRM

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.