Recycle the BBNC  Service Credentials:
  1. Log in to NetCommunity
  2. Click on Administration > Sites & Settings
  3. Click Save
Send a test message under Email>Messages. See our detailed email guide if you are not familiar with how to build and send a test message.

If the test message sends successfully, then acknowledgement emails should start sending successfully.

If the test message results in an exception, gather the details of the log via:
  1. Click the Status log button
  2. Click the Details link
  3. Note the Exception Error Message
  4. Copy/paste the error into Knowledgebase to search for specific instructions on that error

You may need to resend the failed acknowledgement emails.