Users report the Tribute Type table entry they customized in their Luminate Online donation forms does not sync correctly in the RELO plugin. Users have to manually correct the table entry for new Tributes before processing into a Raiser's Edge gift batch.
Blackbaud has evaluated this issue and have determined it will not be addressed in the program in its current state. In this case, we believe the risks and challenges outweigh the potential benefit of resolving this issue. We strive to select the most impactful changes and issues to address with each release to accelerate the rate at which we deliver new features while sustaining the highest level of quality for our customers.
Users will note that while the tribute type may appear in the plugin incorrectly, the transaction when linked properly retains the custom type as it was configured in Luminate and Raiser's Edge. For additional information on tribute processing please reference how to link and process tribute transactions in the plugin.
Steps to Duplicate
1. RELO users created a custom Luminate type called "in honor of" 2. When a tribute transaction syncs to the RELO plugin the type appears as "In Honor Of"