This error occurs because the payment record is linked to a deposit that is linked to a closed bank account. To make any edits or deletes to the payment, you will need to unlock the deposit and reopen the bank account using the steps below.
 
  1. From the payment record, next to Deposit click on the hyperlink to open deposit record
  2. Note the deposit date and number
  3. Underneath Tasks at top left, click Unlock deposit
  4. Navigate to Financials and select Manage bank accounts
  5. Next to Bank Accounts, click Filters and ensure Exclude closed bank accounts is not selected
  6. Click Apply
  7. Click on the closed bank account this deposit is linked to
  8. Underneath Tasks at top left, click Open bank account
  9. Navigate back to the payment record to continue editing/deleting payment
  10. Once edits are completed, navigate to Financials and select Deposit search
  11. Open deposit record using date and deposit number from step 2 above
  12. Underneath Tasks at top left, click Lock deposit
  13. Navigate to Financials and select Manage bank accounts
  14. Click on the bank account we need to re-close
  15. Underneath Tasks at top left, click Close bank account

Note: This will edit the payment in your deposit and make your projected amount and payments differ from the actual amount and number of payments as you can see below.

Deposit Corrections