Error: Sorry, something went wrong. Try again in a few minutes - when logging into RE Mobile application

When trying to log into the RE Mobile application you may receive the error:

"Sorry, something went wrong. Try again in a few minutes"

Article Number: 113473

Products:

Raiser_s_Edge_Apps

This can occur if you are running the latest RE Mobile Application, but are running an older version of the Raiser's Edge server.

To resolve this issue, upgrade the Raiser's Edge to the latest version.

If already on the latest version, please try the following:

Uninstall and Reinstall Mobile App
Make sure user is logged out of the RE database
Change the system key for mobile services

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