This can occur if some of the address fields you are trying to search on are not set as required in the Raiser's Edge and are blank.

Blackbaud can assist you in finding the missing information for your County, Region, Info Source, CART, or LOT with Address Accelerator

To see if this information is blank:
  1. Create a new Constituent Query
  2. In Criteria enter Address > Preferred City (or any of the required address fields) equals to a city that you know is in the area you are looking for.
  3. Also in Criteria, enter Address > Preferred County (is what our example is above) and set operator to Blank
  4. In Output Make sure you have First Name, Last Name and Preferred City, Preferred County
Anyone who shows up in the query above will have no County information entered and will need to have this information entered.