Globally adding an email crashes with multiple exchange servers

When a Windows user has multiple Microsoft Exchange Servers set up, globally adding an email to constituents may cause The Raiser's Edge to crash.
In order to progress with the globally add email, there are two options:

1) Remove the multiple Exchange Servers from the user's Windows account*
2) Reduce the number of constituents that you are sending the email to (less than 300 records does seem to allow the email to send correctly)

*Please contact your I.T. support to edit exchange server information. Blackbaud support are unable to assist with this.

Steps to Duplicate

  1. Log into a Windows account with two or more exchange server accounts associated with it
  2. Log into RE7
  3. In Administration, click Globally Add Record.
  4. On the Global Add screen in the Add drop-down, select Email.
  5. Click Include and select 'Selected Constituents' (based on a query).
  6. For the Send email message line, select the 'To group' option.
  7. If appropriate, mark the Create Control Report and Create exception query checkboxes (recommended)
  8. Click Enter Email Now
  9. Click Yes when this prompt appears: Are you sure you want to add this email to all of the selected records? This prompt is to warn you that you will send an email to each record selected under the Include button
  10. Enter the subject and compose the email message
  11. Click Send Now
  12. RE crashes

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.