Confirm the part type is Donation Form
- Edit the part
- Click the Properties tab
- Confirm the Part Type is Donation Form
- Edit the part
- Scroll to Payment setup and confirm the payment method being used:
- If Proceed directly to payment is selected, this indicates you are not using a payment part
- If Use Payment part is selected:
- Note the exact name of the page in the dropdown
- Navigate to Site Explorer>Pages and templates
- Click the Search tab
- Search for the Payment Page from step a
- Click the Payment Page to select it
- In the lower pane, confirm the part name on the page. It will either say Payment or Payment 2.0.
- Note: If the part is Payment 2.0, this means the eReceipts cannot be enabled. See can I send eReceipts through a payment 2.0 part for more information.
Note: if the eReceipt stack name and number is not configured, the eReceipt button will not be available.
Additional Resources:
How to enable or disable eReceipts