The category field in Mobilize changes upon tabbing to select the subcategory.

On a touch screen mobile device while using mobilize, when tapping to enter the subcategory the incorrect category is being displayed. The category gets changed to one value lower in the list then what was selected.
 
We’re currently evaluating this issue for a fix in a future service pack. 

Steps to Duplicate

1. Login to BBCRM on a mobile device.
2. On the launch page click Mobilize.
3. Select Constituents.
4. Search for a constituent.
5. Select interactions.
6. Click the ADD button.
7. Enter a summary and contact method.
8. Select a category.
9. Note when you attempt to tab to the text field by touching Subcategory, it will change the value for the category field.

Environment

 Blackbaud CRM
 4.0
 4.0.170

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.