Copying the preferred to an alternate creates a new address record on the Address tab in the background. Prompts will occur saying this was completed. However, nothing will change on the open/current preferred address:

  1. After copying the preferred address to an alternate address, make the desired updates on the current preferred.
  2. Click Save and Close.
  3. Click on the Addresses tab.
  4. Double click to open the copied preferred address. (If missing, unmark Hide Addresses that do not receive mail at the bottom.
  5. Review the record and make any desired edits.
  6. Click Save and Close.