Error: An error occurred before executing the process 'Import Selection Business Process': Error retrieving the import selection options: The import file cannot be found on the server. Please upload the import file again.- When importing a selection

When creating an import selection you may get the error:
n error occurred before executing the process 'Import Selection Business Process': Error retrieving the import selection options: The import file cannot be found on the server. Please upload the import file again - when running the process.
Or you may see the following error when viewing the history tab:  
Error retrieving the import selection options:  The import file cannot be found on the server.  Please upload the import file again.
If you experience this issue, chat with support with the following information to have our support team work with hosting administrators to correct the issue:   
  • The exact steps to duplicate the issue (click by click).

Steps to Duplicate

  1. Click Analysis
  2. Click import selections
  3. Click add
  4. Name the import process
  5. Select record type constituent
  6. Leave Category blank
  7. Mark the checkbox "show this selection in the Query Designer"
  8. Select choose file and Select your CSV file. 
  9. For ID column select LookupID
  10. For ID type select Lookup
  11. Click import and see the error 

Environment

 Altru Arts & Cultural

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