Step #1: Confirm there are no lingering discounts in your cart.
- From Daily Sales, click Cancel to clear the cart
- When prompted with, "Are you sure you want to clear this order of all items?" click Yes
- Add the tickets or merchandise back to your cart
- If you continue to receive a discount and you should not, continue to step #2
Step #2: Confirm the discount was not set up as an automatic discount.
- Navigate to Tickets> Tickets and merchandise discounts
- Click on the discount
- Next to Selected for use, note if it says Automatic, Manual or With code.
- If this says Automatic, click the tab to edit the details for when discount is used automatically
- If you do not want the discount to be automatic, recreate the discount for use Manually or With Code