Users should troubleshoot with the following steps to resolve:
1. Navigate to a Core record and confirm the enrollment date. If there are enrollment dates Connect RE will sync the earliest entry for date entered. If there are no dates the Date entered field in Raiser's Edge will be blank.
2. Edit a mapped field on the linked Core record to force the sync OR navigate to Connect RE, Settings, Advanced Settings and select the Refresh and Process option.
3. Ensure your Raiser's Edge database is not integrated with Education Edge. Review this article if you were previously integrated and you are still experiencing this issue. If Education Edge synchronization is enabled, refer to that database- this data will not sync through Connect RE.
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