Error: The full amount of the payment has not been applied - When editing a posted payment for a planned gift

When editing a posted payment for a planned gift, one may encounter the following error despite the full amount having been applied: 

The full amount of the payment has not been applied.
We are currently evaluating this issue for a fix in a future service pack. 

Steps to Duplicate

1.   Navigate to the revenue record in question.
2.   On the revenue record, select Edit posted payment under Tasks.
3.   In the Edit posted payment window, change the Application drop-down to Planned gift. Select the appropriate Planned gift that populates and click Add.
4.   In the Amount to apply window, select Other amount of $0. Click OK.
5.   Back in the Edit posted payment window, there should be two applications under Current applications - the Planned gift you just selected and the original application. Highlight the original application row and click Remove. Change the Planned gift Applied amount to the appropriate payment amount. When prompted about recognition credits, click Yes. Click Save and encounter error.
 

Environment

 Blackbaud CRM
 4.0
 4.0.173

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.