Ensure that the user looking to access this query has sufficient permissions in Altru to see the information output in the Results fields to display section of the query. If user does not have access to the information that is being output in the query elsewhere in Altru, they will not have access to the query. 

For example, if the user cannot see revenue on a constituent's record due to the Restricted Constituent Revenue system role, they may encounter an error when opening a query that includes information about constituent revenue in the output. To resolve this issue, remove this system role from the user's username.

Alternately, if the user cannot see information on a Constituent's record due to the lack of the appropriate system roles being assigned, we can assign the user the correct system roles to access the query. To access a list of system roles and what permissions that they grant, please view the following Security User Guide. 

Step 1: Remove or Add system roles to the affected Username
To remove a system role from a username:
  1. Click Administration > Click Application Users
  2. Click the arrow for the Username > Click Edit
  3. Unmark the checkbox for the system role that should be removed
  4. Click Save
To add a system role to a username:
  1. Click Administration > Click Application Users
  2. Click the arrow for the Username > Click Edit
  3. Mark the checkbox for the system role that should be added
  4. Click Save
Step 2: Attempt to access the query again
  1. ​Click Analysis > Click Information Library
  2. Search the query and click the hyperlinked query name
  3. Click Edit in the Task bar on the left to open the query