Only summary tab of custom reports export in hosted environment

Only summary tab of custom reports export since transition to hosting. No matter what tab of the report is selected to export it exports out the summary tab of the custom report when previewing it in Raiser's Edge.

Article Number: 114021

Products:

  • Crystal_Reports
  • Raiser_s_Edge_RE
We are currently evaluating this issue and will update this article when we have more information.

In the meantime
  1. Open the report in Crystal and export the desired tab(s) from there

Steps to Duplicate

1. Reports > Custom Reports > open a report that has subreports
2. Preview the report
3. Open one of the sub reports in the preview
4. Click on the export button and select format of Excel or .csv and desired destination
5. Click ok
6. It exports the main summary of the report instead of the selected sub report

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