When refunding a back office payment (Ex. membership) from Sales > Refunds, you will notice the refund does not show on the original payment. After completing the refund, the original payment does not have a link to the refund record. This can be difficult when trying to determine a payment is valid or not.
Our Product Development team has reviewed this issue, its impact in the software, and the availability of an alternative solution. After careful consideration, we have determined that this issue will not be addressed currently in the Altru software. Product Development will be focusing development resources in other existing areas of the product, as well as new feature development. Please continue to check the revenue history of the record to see if the payment has been refunded, or delete the payment entirely.