Error: You must select at least one constituent type- when searching for constituent to merge

When merging constituents, the first name is blacked out. When I click search I receive the message, "You must select at least one constituent type." If I put in the last name, I get, "Co records found."

User-added image

Article Number: 114079

Products:

Blackbaud_Altru

This message occurs when you do not have a type of record selected. Please use the below steps to select a record, then search for the constituent:

From the Constituent Search screen, click Show advanced search options.
Make sure that Individuals, Organizations or Groups/Households is checked, as you see below
Click Search

Steps to Duplicate

Navigate to Constituents > Duplicates
Click Merge two constituents
Next to Source constituent, click magnifying glass to search for constituent
In Constituent search screen, click Search and receive error

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!