BBIS Email report cell counts do not match Recipients Lists counts

When viewing the email reports in BBIS the totals figured from the cells to not match Recipients Lists totals. 
List total:         20,796
Not Sent:          1,910
Total:              18,886
Send Total:     18,562
Total Diff:             324
Mktg Seed:          -23

List Total:          7,402
Not Sent:             581
Total:                 6,821
Send Total:       6,756
Diff:                       65
Mktg Seed:           23

List Total:        19,575
Not Sent:          1,692
Total:              17,883
Send Total:     17,286
Diff:                     597
Mkt Seed             -23
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Steps to Duplicate

  1. In BBIS click Email
  2. Click Messages
  3. On an individual email click the View report icon
  4. Notice cell counts
  5. On the Email report click Lists
  6. Notice Recipient count
  7. Compare totals notice difference


 Blackbaud Internet Solutions
 Service Pack 17

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