Error: The attempt to connect to the report server failed. Check your connection information and that the report server is a compatible version. There is an error in XML document - when running the duplicate search report

When attempting to run the duplicate constituent report in Altru you may run into this error message: 
  • The attempt to connect to the report server failed. Check your connection information and that the report server is a compatible version.
    • There is an error in XML document (XXXX).
      • '', hexadecimal value 0x03, is an invalid character. Line X, position XXXX.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Click Constituents > Duplicates 
  2. Click Duplicate Constituent Report 
  3. Change the Duplicate record source to Full Duplicate Constituent Search Process Results
  4. Click View report

Environment

 Altru Arts & Cultural
 4.97

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