Error: The attempt to connect to the report server failed. Check your connection information and that the report server is a compatible version. There is an error in XML document - when running the duplicate search report
When attempting to run the duplicate constituent report in Altru you may run into this error message:
The attempt to connect to the report server failed. Check your connection information and that the report server is a compatible version.
There is an error in XML document (XXXX).
'', hexadecimal value 0x03, is an invalid character. Line X, position XXXX.
Article
Number:114201
Products:
Blackbaud_Altru
This error will occur when a constituent has a special character in their name. If you are currently experiencing this issue please chat with support and reference this article
Steps to Duplicate
Click Constituents > Duplicates
Click Duplicate Constituent Report
Change the Duplicate record source to Full Duplicate Constituent Search Process Results