Error: The attempt to connect to the report server failed. Check your connection information and that the report server is a compatible version. There is an error in XML document - when running the duplicate search report

When attempting to run the duplicate constituent report in Altru you may run into this error message: 
  • The attempt to connect to the report server failed. Check your connection information and that the report server is a compatible version.
    • There is an error in XML document (XXXX).
      • '', hexadecimal value 0x03, is an invalid character. Line X, position XXXX.

Article Number: 114201

Products:

  • Altru_Arts_Cultural
This error will occur when a constituent has a special character in their name. If you are currently experiencing this issue please chat with support and reference this article

Steps to Duplicate

  1. Click Constituents > Duplicates 
  2. Click Duplicate Constituent Report 
  3. Change the Duplicate record source to Full Duplicate Constituent Search Process Results
  4. Click View report

Environment

 Altru Arts & Cultural
 4.97

Was this article helpful?

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!