Blackbaud is requiring customers to upgrade to versions of their products that support TLS v.1.1 or higher by March 15, 2018. On that date, Blackbaud will begin disabling the TLS v.1.0 encryption protocol in our solutions, so Blackbaud can complete development and testing prior to the PCI Council’s June 30, 2018 deadline. After March 15, 2018, customers still using TLS v.1.0 will not be able to access some of their Blackbaud solutions.
For locally-installed Financial Edge systems: If you plan to disable TLS 1.0 you will need to ensure you are on the latest SQL patch for your SQL version, ensure ODBC Driver 11 is installed, and upgrade to 7.87 patch 21 or higher (see How do I prepare to disable TLS 1.0 when using Financial Edge on premise?). This version will allow the TLS 1.2 encryption protocol to be used during login. If TLS 1.0 is disabled in your local environment and the compatible version of Financial Edge is not installed, users will receive an error (Error: Unable to establish database connection) and be unable to log in.
NOTE: Blackbaud Support cannot advise whether TLS 1.0 should be disabled, nor can we assist with installing ODBC drivers, Microsoft updates, or disabling TLS 1.0.