Patron did not receive eTicket email

eTicket email not sending to patrons, but they are receiving default acknowledgment email.

Patron did not receive acknowledgment email but received their eTickets.
Confirm the email address is not blacklisted:
  1. Within Altru, navigate to Administration, then click Email Services
  2. Click the Blacklisted Email Addresses tab, and search for patron's email

Confirm the email address does not show in Undelivered email:
  1. Within Altru, navigate to Administration, then click on Undelivered email

Confirm this was not a failed email job:
  1. Within Altru, navigate to Administration, then click Email Services
  2. Click the Email jobs tab
  3. Filter on Failed jobs and search for patron's email


If this issue continues and the patron does not meet the above, please Click Chat with Support and reference this article.

Steps to Duplicate

  1. Purchases tickets for program online
  2. Client receives default acknowledgment email
  3. Do not receive eTicket email

Environment

 Altru Arts & Cultural

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