A duplicate gift aid refund is produced when a payment with gift aid already claimed is adjusted to change the designation to disqualified one and then the payment is deleted prior to the refund run.
Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
Steps to Duplicate
Steps to duplicate
Replicated on sample data.
- Add a payment that’s qualified for gift aid (GA) to a constituent with a valid gift aid declaration - Run R68 process to claim GA and update the record with the tax claim number - Edit the payment so that a disqualified designation is used instead (refund will be marked ‘Application adjusted’) - Refund is generated which you’ll see on the payment record’s ‘Gift Aid Refunds’ tab - Delete the payment before running the R68 process - Run the R68 again to generate the refunds and two records are processed but neither appear on the R68 Refund report