In school payments are created when a family pays the school directly and the school posts the payment to Smart. There are occasions when the school needs to adjust the payment. For example, the check used was returned for insufficient funds or the check was posted the an incorrect account.
The steps to remove an in school payment are:
1) In the search bar, type in the family name or family id number 2) On the family main page, click the payment to be voided. 3) Click on the Cancel Payment button 4) Click Apply Late fee Select Yes or No to apply fee 5) Click Send email Click on the Yes to email button to send email to family 6) Click Reason to cancel Type in an explanation for cancelling the payment, ie payment applied in error 7) Click Save 8) Click Close